Terms of Service

Effective date: September 15, 2026

Version: 2026-09-15

1. General Provisions

1.1. These Terms of Service (hereinafter referred to as the “Agreement”) govern the relationship between the Voltspot group of companies (hereinafter referred to as the “Company”, “we”, “Operator”) and individuals or legal entities (hereinafter referred to as the “User”, “you”) using the Voltspot mobile application and web service (hereinafter referred to as the “Service”) for electric vehicle charging.

1.2. Service operators:

Волтспот ООД (Voltspot LTD)

Country: Bulgaria
ЕИК: 202648040
Address: Sofia, 77B Kumata St.
Email: bg@voltspot.net

Волтспот ДОО (Voltspot DOO)

Country: Serbia
Матични број (Company Registration Number): 21985295
Address: Dimitrovgrad, 23 Desanke Maksimovic St.
Email: rs@voltspot.net

1.3. By using the Service, you confirm that you have read and accept these Terms of Service in full.

2. Description of the Service

2.1. The Voltspot Service provides the ability to:

Search for electric vehicle charging stations on the map
View station information (connector type, power, cost, availability)
Start and stop charging sessions
Pay for charging services by bank card or from account balance
View charging session and payment history
Automatically start charging (AutoCharge) when a vehicle is connected
Manage vehicles and their identifiers
Add favorite stations to bookmarks
Subscribe to plans with included kWh and discounts
Manage legal entities for invoice generation
Quick-start charging without registration (guest session)

2.2. The Service operates in Bulgaria, North Macedonia, and Serbia. Geographic coverage may expand.

3. Registration and Account

3.1. To use the Service, registration is required with:

Email address
Mobile phone number

3.2. Registration is also available via a Google or Apple account (where available).

3.3. Additionally, you may provide: first name, last name, legal entity details (EU VAT-ID).

3.4. Age restriction: The Service is intended for persons aged 18 and over. By registering, you confirm that you are of legal age.

3.5. You are responsible for:

The accuracy of the information provided
The security of your credentials (login, password)
All actions performed using your account

3.6. Each user may have only one account. Creating multiple accounts is prohibited.

4. Use of the Service

4.1. The Service may be used for both personal and commercial purposes (taxi, car sharing, corporate fleet, etc.).

4.2. Prohibited activities:

Using the Service for unlawful activities
Attempting to gain unauthorized access to the Service’s systems
Causing interference with the operation of charging stations
Transferring account access to third parties for payment
Using automated tools to interact with the Service without permission

4.3. The User agrees to:

Follow the rules for using charging stations
Vacate the parking space after charging is complete
Handle equipment with care
Report malfunctions and damage

5. Charging Sessions

5.1. A charging session begins at the moment of successful connection and authorization at a station through the Service.

5.2. A charging session ends:

By user command through the application
When the battery reaches 100% charge
When the cable is disconnected
In the event of a technical failure

5.3. Session cost is calculated based on:

Energy consumed (kWh)
The tariff in effect at the station
Idle fee (if applicable), when the vehicle remains connected after charging is complete

5.4. Current tariffs are displayed in the application before the session starts.

6. AutoCharge (Automatic Charging Start)

6.1. The AutoCharge feature allows automatic initiation of a charging session when a vehicle is connected to a station with a CCS connector.

6.2. For AutoCharge to work, the Service reads the electric vehicle identifier (VIN, MAC address, or VID) transmitted via the OCPP protocol.

6.3. The User can manage vehicle associations and disable AutoCharge in the profile settings.

6.4. AutoCharge is available only at stations that support CCS.

7. Idle Fee

7.1. At certain stations, an idle fee applies for keeping a vehicle connected to the charging station after charging is complete.

7.2. Information about the idle fee and its amount is displayed on the station page in the application before the session starts.

7.3. The fee is charged per minute after the grace period expires following the end of charging.

7.4. The maximum idle fee amount is capped and depends on the policy of the specific station.

7.5. Users with an active subscription may receive preferential terms: an extended grace period or no idle fee.

8. Subscriptions

8.1. The Company offers subscriptions with additional benefits:

Included energy allowance (kWh) per month
Discount on charging costs
Preferential idle fee terms

8.2. A subscription is arranged through the application and paid from a linked bank card.

8.3. Subscriptions renew automatically. The User may cancel a subscription before the next billing period.

9. Guest Sessions

9.1. The Service allows charging to be started without registration (guest session). This requires providing an email address and bank card details for payment, and accepting this Agreement and the other applicable documents.

9.2. For a guest session, an amount is pre-authorized (held) on the card; the cost of the energy actually consumed and any applicable fees is then charged. Card details are stored in tokenized form only and are deleted after the session is settled if the user has not completed registration.

9.3. An unstarted guest session (before card entry) automatically expires within 30 minutes. Once a card is added, the session remains valid for up to 24 hours. The duration of the charging itself is not limited by these periods and is determined by the station and the vehicle.

9.4. When a guest session is completed, a confirmation, a fiscal receipt, and a link to request an invoice are sent to the provided email. During an active session, a link to track and stop charging is also emailed; through the same link, a recipient to whom the session does not belong can disown it and end the service.

9.5. A guest may register at any time. Upon registration, the card is transferred to the account, and a session started as a guest keeps its guest price (registration discounts do not apply to it).

9.6. Previously completed guest sessions are automatically linked to an account upon registration or login when the email address matches the one used in the guest session. Only the history is transferred; card details are not retained.

9.7. Refunds for guest sessions are governed by the Refund & Cancellation Policy.

10. Corporate Clients

10.1. Legal entities may register organizations with the ability to:

Manage employees (drivers) and vehicle fleet
Set spending limits
Receive monthly invoices
Use deferred payment (15/30/45 days)

10.2. Corporate service terms are determined individually.

11. Liability

11.1. The Company is not liable for:

Damage caused by improper use of equipment by the User
Incompatibility of charging equipment with the User’s vehicle
Service interruptions caused by force majeure
Actions of third parties

11.2. Limitation of liability: The Company’s maximum liability is limited to the amount paid by the User over the preceding 12 months.

11.3. The User is liable for damage to equipment caused through their fault.

12. Account Suspension and Blocking

12.1. The Company reserves the right to suspend or block an account in the event of:

Violation of the terms of this Agreement
Suspicious activity or fraud
Outstanding unpaid balance
A request from authorized government bodies

12.2. The User will be notified of the block by email with an explanation of the reason.

12.3. The User has the right to appeal the block by contacting customer support.

13. Intellectual Property

13.1. All rights to the Service, including software, design, trademarks, and content, belong to the Company or its licensors.

13.2. The User is granted a limited, non-exclusive license to use the Service in accordance with this Agreement.

14. Governing Law and Dispute Resolution

14.1. The relationship between the User and the Company is governed by the law of the country in which the charging station used by the User is located.

14.2. Disputes shall be resolved through negotiation. If agreement cannot be reached, the dispute shall be referred to the competent court at the location of the relevant charging station.

14.3. For EU users: you have the right to use the EU Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr

15. Changes to the Terms

15.1. The Company reserves the right to amend the terms of this Agreement.

15.2. Amendments take effect when the updated Agreement is published. The current version is always available in the application and on the website. Where the law requires advance notice of a change — in particular for material changes to the processing of personal data — you will be notified beforehand.

15.3. Continued use of the Service after publication constitutes acceptance of the updated Agreement. For significant changes we may ask you to confirm your acceptance in the application.

16. Final Provisions

16.1. This Agreement takes effect from the moment the User registers with the Service.

16.2. If any provision of the Agreement is found to be invalid, the remaining provisions shall remain in force.

16.3. For all inquiries, please contact:

Bulgaria and other countries: bg@voltspot.net
Serbia: rs@voltspot.net